Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent communication skills, verbal and written., Strong problem-solving skills and quick thinker., Proficient in customer support software and CRM systems..
Key responsabilities:
- Serve as the first contact for customers via phone, email, and live chat.
- Address inquiries with empathy and efficiency.
- Troubleshoot technical issues and guide through product use.
- Process orders, returns, and refunds accurately per policies.
- Maintain accurate records of customer interactions in CRM.