Offer summary
Qualifications:
High school diploma or equivalent, bachelor's preferred, Proven experience in customer service, Excellent verbal and written communication skills, Strong problem-solving and multitasking abilities, Proficient in customer support software.
Key responsabilities:
- Provide professional assistance via phone, email, and chat
- Address inquiries with empathy and efficiency
- Troubleshoot technical issues and guide customers
- Process orders, returns, and refunds accurately
- Maintain records of interactions in CRM system