Software Help-Desk Support

Are you a critical thinker, problem solver that enjoys jumping from one task to the next? Do you pick up things quickly and enjoy figuring things out on your own, while constantly learning something new?

Do you truly care about serving customers and you are willing to go above and beyond to ensure customer satisfaction? Are you focused on doing what’s best for the customer and are you committed to excellence and quality customer service?

Our ideal candidate thrives on challenges and enjoys solving problems in a fast-paced environment. We need someone with high levels of enthusiasm and a positive “can-do” attitude that is focused on getting the job done. Being skilled at organizing, coordinating, prioritizing and managing multiple-level tasks through to completion is a must.

A TYPICAL DAY IN SOFTWARE SUPPORT:

• Creating happy customers by providing exceptional customer service

• Troubleshooting & recreating software issues reported by customers

• Documentation of all necessary information related to customer issues and requests

• Communication & clear explanation of details relating to an issue with the clients and team members

• Continuous prioritization of managing your own work

• Software QA testing of bugs, minor updates, and small projects

REQUIRED:

• Education & Experience: Associate’s Degree or higher in a related field and/or equivalent practical experience with at least 1-2 years of experience working in a professional environment and Customer Service experience

• Passionate & Avid User of Technology (Business Software, Websites, Mobile Apps)

• Excellent Communication & Time Management skills

• Detailed Oriented & Strong Analytical skills

• Cooperative Team Player with Excellent Interpersonal skills

• Intermediate Use & Knowledge of Microsoft Office and/or G-Suite (Google)

PREFERRED:

• Business Process Analysis/Understanding

• Technical / Professional Writing

• Familiarity with web applications