Offer summary
Qualifications:
7+ years in leadership roles in customer support, Bachelor's degree in Business Administration or related fields, Master’s degree preferred, Expertise in CRM and workforce management, particularly Zendesk, Strong analytical skills.
Key responsabilities:
- Lead customer support and workforce management functions
- Develop strategies to improve effectiveness and efficiency
- Establish and analyze key performance indicators (KPIs)
- Evaluate and refine support processes for operational efficiency
- Oversee quality control and manage customer support platform