Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency in customer support software and CRM systems..
Key responsabilities:
- Serve as the main contact for customers via phone, email, and chat.
- Address inquiries with empathy and efficiency.
- Troubleshoot technical issues and guide customers.
- Process orders and maintain accurate records.
- Collaborate with teams to resolve complex issues.