Remote Customer Support Representative - Treasury

Job Overview

We are seeking a dedicated and personable Financial Services Customer Support Representative to become an integral part of our team. This remote position serves as the initial contact for brokers, clients, merchants, and financial institutions, providing assistance with a variety of inquiries including checking accounts, debit card concerns, ACH transfers, and bill payments. Your dedication to delivering exceptional customer service while adhering to our established procedures will be essential for your success.

Key Responsibilities

• Respond to incoming inquiries from clients and financial institutions regarding checking accounts, debit cards, ACH transfers, and bill payments.
• Adhere to established call procedures while maintaining high standards of customer service.
• Deliver accurate information and effective solutions to customer inquiries in a professional manner.
• Maintain a high level of accuracy and attention to detail in every interaction with customers.
• Collaborate under supervision for routine tasks and manage special assignments with general guidance.
  
  

Required Skills

• Excellent communication skills with a commitment to providing high-quality customer service.
• Familiarity with banking products, payment systems, and financial transactions, including checking accounts, debit cards, ACH, and bill payments.
• Ability to handle multiple inquiries simultaneously while ensuring accuracy.
• Strong verbal communication skills and professional telephone etiquette.
• Comfort in working under supervision and following established guidelines.
• Previous experience in financial services or call center operations is advantageous.
  
  

Qualifications

• High school diploma or equivalent.
• An Associate or Bachelor's degree in a relevant field is preferred but not mandatory.
  
  

Career Growth Opportunities

Joining our team offers you the chance to advance your career in the financial services sector. We are committed to supporting your professional development and providing opportunities to enhance your skills.

Company Culture And Values

Our organization values teamwork and a customer-centric approach, fostering a supportive and collaborative work environment. We encourage open communication and provide our employees with the necessary resources to thrive.

Networking And Professional Opportunities

In this role, you will have the opportunity to build valuable connections within the financial industry, enhancing your network and professional growth.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Comprehensive health benefits.
• Paid time off and holiday pay.
• Opportunities for performance-based incentives.
  
  

Employment Type: Full-Time