Offer summary

Qualifications:

Fluent in Czech (written and spoken), Proficient in English, Experience in customer service preferred, Strong problem-solving skills, Ability to thrive in dynamic environment.

Key responsabilities:

Provide outstanding customer support for banking inquiries

Assist with account management and transactions

Resolve complaints efficiently to ensure satisfaction

Maintain understanding of banking regulations and products

Collaborate with the team to enhance customer experience

Job description

Join Patrique Mercier Recruitment PT as a Czech Speaking Customer Advisor for our esteemed banking client in the vibrant city of Athens, Greece! This exciting opportunity allows you to leverage your language skills while delivering exceptional customer service in the financial sector.

As a Czech Speaking Customer Advisor, you will engage with our Czech-speaking clients, assisting them with their banking inquiries and providing tailored solutions to meet their financial needs. If you are passionate about customer service and ready to explore a new professional path in Greece, this role is the perfect fit for you!

Responsibilities

Provide outstanding customer support to Czech-speaking clients by answering inquiries related to banking products and services.
Assist customers with account management and transaction-related issues.
Resolve customer complaints efficiently and professionally to ensure satisfaction and trust.
Maintain a deep understanding of banking regulations and product offerings to provide accurate information.
Document all customer interactions and feedback for service improvement.
Work collaboratively with the banking team to enhance the overall customer experience.
Participate in ongoing training to stay updated on products, services, and banking practices.

Requirements

Fluent in Czech (both written and spoken) with strong communication skills.
Proficiency in English is required for effective collaboration within the team.
Experience in customer service or the banking sector is preferred.
Strong problem-solving skills and an ability to understand diverse customer needs.
Ability to thrive in a fast-paced, dynamic work environment.
A friendly and professional demeanor to build rapport with clients.
Willingness to relocate to Athens, Greece, and embrace a new culture while contributing to our team.

Benefits