Offer summary
Qualifications:
High school diploma or equivalent; bachelor’s degree preferred., Proven experience in customer service or related field., Strong track record of delivering exceptional customer experiences., Excellent communication skills, both verbal and written., Proficiency in using customer support software and CRM systems..
Key responsabilities:
- Provide timely assistance via phone, email, and live chat.
- Address inquiries and concerns with empathy and efficiency.
- Troubleshoot technical issues and guide customers through products.
- Process orders, returns, and refunds accurately.
- Maintain accurate records in CRM system and collaborate on complex issues.