Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency in customer support software..
Key responsabilities:
- Serve as first point of contact for customers.
- Address customer inquiries and provide solutions with empathy.
- Troubleshoot technical issues and guide product usage.
- Process orders, returns, and maintain accurate records.
- Collaborate with teams to resolve complex issues.