Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred, Proven experience in customer service, Excellent verbal and written communication skills, Strong problem-solving skills, Proficiency in customer support software and CRM systems.
Key responsabilities:
- Provide assistance via phone, email, and live chat
- Address inquiries and concerns with empathy
- Troubleshoot technical issues and guide customers
- Process orders, returns, and refunds accurately
- Collaborate with teams for issue resolution and identify improvement opportunities