Our business is growing and we’re hiring a new team of Customer Service Advisors to support our partners and customers. We pride ourselves on our outstanding Trustpilot reviews (4.5 rating) and our Glassdoor rating of 4.6, demonstrating our commitment to great experiences for customers, clients and colleagues. If you have contact centre experience and want to join our award winning company take a look at what we offer….
- Competitive salary of £23,300 per annum
- This is a remote working with no requirement to travel to the office
- Full time hours (37.5 pw) worked Monday to Friday between core hours of 8am6.15pm
Why work for us?
- Weekends, evenings and bank holidays to yourself.
- 25 days annual leave (plus bank holidays), with options to buy or sell up to 5 days holiday per year
- A competitive workplace pension scheme
- 3 weeks of full time comprehensive remote training
- Coaching, mentoring and opportunities for progression
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders
What We Do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We’re a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners and growing. We have over 30 years experience we have a customer centric culture and strong company values.
We’re a successful business with an Employee Net Promoter Score (eNPS) of 29 and a Silver Sustainability medal.
The role
You’ll deliver an exceptional customer experience focusing on first time resolutions, supporting internal and external customers. You’ll play a key role in highlighting areas of business improvement. Working as a first point of contact for our valued partners and customers, you will also:
- Communicate effectively via telephone and email, responding courteously to requests from customers and partners
- Ensure that the customer is at the heart of every conversation, taking a ‘customer first’ approach to query resolution
- Proactively work to mitigate any escalations
- Process information in accordance with company processes and procedure
- Ensure that you comply with industry regulations in line with business requirements
- Keep up to date with all organisational changes to provide up-to-date information to partners and customers
We offer an inclusive and supportive working environment with various opportunities for progression within our organisation both within and outside our contact centre.
Who We’re Looking For
We’re looking for Customer Service Advisors who have:
- Experience in delivering excellent customer service within a contact centre environment (if you have financial services experience this would be beneficial)
- A genuine passion for delivering excellent customer service
- Clear communication skills, with a tenacious attitude toward problem solving
- Able to adapt your style for each customer
- The ability to work well in a fast-paced environment
- Confident IT skills, with the ability to get up to speed with systems quickly
- Flexibility, professionalism, drive and a willingness to learn
- The ability to work effectively within a team
You'll be responding to high volumes of calls. We don’t work with scripts as our customers and partners have individual needs, therefore you should be confident in asking questions to clarify customer requirements.
The recruitment process
Stage 1: Following your application our recruitment team will
compare your application with the requirements listed in the job description to assess your suitability for the role.
Stage 2: If successful, we’ll send you an email to answer a couple of questions on a video recording as well as a brief assessment. This will be reviewed by a member of the HR team and we'll contact you via telephone or email to let you know the outcome.
Stage 3: If we both agree to continue, we’ll set up a
video interview with the Hiring Manager.
Stage 4: If you’re successful following the video interview, then we'll extend a
verbal offer, which will be followed up in writing if you verbally accept.
We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk
If you’re made an offer of employment you’ll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.
To ensure you can work from home efficiently you’ll be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice
All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.
We reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
