Offer summary
Qualifications:
Experience in customer success or client service, Working knowledge of Hospitality PMS/POS solutions, Proven problem-solving skills in a client-facing role, Experience managing stakeholders at all levels, Good level of German and full proficiency in English.
Key responsabilities:
- Coordinate new service requests and fulfill existing ones
- Build and maintain relationships with clients
- Drive client feature requests through internal communication
- Manage complex client queries and issues
- Support sales team for client renewals or upgrades