Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
Job responsibilities
Customer Success Program Manager (with focus on Customer Onboarding Program)
Using existing Onboarding framework, develop and maintain global Customer Onboarding Program including customer journey, process and analysis digital-led touchpoints and human-led engagements with scalability in mind.
Regularly review and report on program efficiency and efficacy, including customer adoption and growth
Define, development, maintain and measure customer enablement programs as pertains to Onboarding
Create and maintain Onboarding journey feedback loop
Coordinate data collection, reporting and information analysis of program as whole and specific elements as needed
Review and analyze new technology in order to streamline and scale Onboarding processes.
Work across departments to communicate pain points and develop programming to address.
Analyze quantitative and qualitative information to develop new customer-facing programs to drive positive customer outcomes.
Qualifications
5+ years in program management roles, including ability to develop, documentation and execution of a large-scale rollout
Experience in identifying metrics to support growth and change management within programming
Self-starter who proactively identify areas of need and takes steps to mitigate
Experience in building a business or major department within a larger company
Effective communication and collaboration skills, both verbal and written as well as in working with a diverse team and multiple levels of management.
Ability to identify collaborators and work cross-departmentally
Experience with Gainsight required. Experience with Salesforce administration preferred.
Ability to work remote
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
