Sales Support Administrator

Are you new to Canada and eager to land your first job? If you haven’t yet had the opportunity to gain work experience in Canada, our goal is to offer you paid experience with our firm that will open the doors to more opportunity.

Roles and Responsibilities

• Order Processing & Management: Handle and process sales orders, ensuring accuracy in data entry and timely fulfillment.
• Customer Communication: Respond to customer inquiries regarding product availability, order status, and general sales information via phone, email, or other communication channels.
• Sales Documentation: Prepare and maintain sales-related documents such as contracts, invoices, purchase orders, and quotations.
• Database Management: Update and maintain the customer database, ensuring all sales leads, contacts, and accounts are accurately recorded and organized.
• Reporting & Analytics: Generate regular sales reports, including tracking key performance metrics, sales volumes, and customer trends for the sales team and management.
• Scheduling & Coordination: Coordinate sales team schedules, including setting up client meetings, calls, and presentations.
• Inventory Monitoring: Assist in tracking product inventory levels and liaise with the supply chain or warehouse team to ensure product availability.
• CRM System Support: Provide administrative support with Customer Relationship Management (CRM) systems, ensuring data integrity and assisting sales staff with system-related issues.
• Contract Administration: Review and manage the lifecycle of sales contracts, ensuring they are processed, approved, and archived appropriately.
• Sales Team Support: Assist the sales team with administrative tasks, such as preparing presentation materials, managing travel arrangements, and handling expense reports.
• Client Onboarding Assistance: Support new client onboarding by coordinating documentation, scheduling calls, and ensuring a smooth handoff to the sales or account management team.
• File & Record Keeping: Organize and maintain a well-structured filing system for easy access to client records, contracts, and sales-related documentation.

Qualifications and Skills

• You currently live in Canada
• You are legally able to work in Canada
• No previous working experience in the Canadian Labor Market
• You are passionate about building a career in Canada
• 1+ years’ experience as a Sales Support Administrator or similar role in Administration
• Strong organizational skills, attention to detail, and the ability to manage multiple administrative tasks efficiently.
• Experience working in a Microsoft environment
• Strong communication skills, both verbal and written
• Ability to quickly make decision