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Remote IT Support Advisor

Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

CompTIA A+, Microsoft Specialist certifications preferred, Familiarity with server and network environments, Knowledge of software applications like Microsoft Office, Understanding of security concepts, Bilingual in Spanish or French is a plus.

Key responsabilities:

  • Provide telephone technical support to customers
  • Support corporate IT, business software, and mobile devices
  • Explain technical concepts in non-technical language
  • Document all support steps and processes
  • Collaborate with team members on client support
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Job description

Job Description

Job Description

The ITSC is seeking agents to provide telephone technical support for the organization's customers.

The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.

LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home.

HOURS: Multiple options available

Description:

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:

  • Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
  • Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
  • Windows operating systems
  • iPhone, iPad, Android, and Blackberry mobile devices

CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS

Agents must also have familiarity with server environments, standard network arrangements, and security concepts.

This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.

Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.

Additional Preferred Skills:

  • The ability to learn new applications quickly, and to certify in numerous software applications
  • Bilingual in SPANISH or FRENCH is a plus
  • Familiar with ITIL, COPC and/or Six Sigma
  • Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishSpanishFrench
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Software
  • Microsoft PowerPoint
  • Microsoft Excel
  • Verbal Communication Skills
  • Problem Solving
  • Microsoft Word
  • Microsoft Outlook
  • Customer Service
  • Detail Oriented
  • Social Skills

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