Remote Customer Service Representative - Government Client Support

Join our reputable and dynamic organization as a Remote Customer Service Representative, where you will play a vital role in delivering exceptional support to our esteemed clients. In this position, you will engage with customers through inbound calls, meticulously document details from your conversations, and effectively utilize established scripts and resources to guide your discussions.

This role requires the ability to obtain a public trust entry of duty security clearance, given your responsibilities will include assisting government clients.

Key Responsibilities

• Manage inbound calls and accurately document conversation details.
• Provide education to customers and address inquiries using the most current information about our programs.
• Consistently meet departmental quality assurance standards and performance metrics.
• Adhere to established protocols while handling sensitive information with care and discretion.
  
  

Required Skills

• Strong customer focus and empathy in every interaction.
• Proficiency in using online reference materials to deliver accurate and efficient information.
• Capability to navigate various technical systems, including desktop applications and call center phone systems.
• Solid computer skills are essential.
  
  

Qualifications

• A minimum of a High School Diploma or GED is required.
• The ability to pass a language knowledge assessment is necessary.
• A reliable internet connection suitable for remote work is mandatory.
  
  

Nice To Have (Not Required)

• Bilingual or multilingual proficiency.
• Previous experience in a customer service role.
• Previous clearance for a Public Trust Entry of Duty Clearance.
• Licenses in sectors such as insurance, healthcare, or finance.
• Experience with FEMA Call Center operations.
  
  

Career Growth Opportunities

As a member of our team, you will have the chance to enhance your customer service capabilities and advance your career within the organization, as we are committed to individual development and continuous improvement.

Company Culture And Values

We take pride in our diverse and inclusive workplace, ensuring equal employment opportunities for all applicants and employees. We strictly prohibit discrimination and harassment of any kind, fostering a collaborative environment conducive to professional growth.

Join our team and contribute to delivering outstanding customer service while enjoying the benefits of working within a respected and supportive organization!

Employment Type: Full-Time