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Norwegian Speaking IT Support Analyst, Greece

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Fluency in Norwegian and English, Previous experience in IT support/customer service, Strong troubleshooting and analytical skills, Ability to manage multiple tasks effectively, Willingness to relocate to Greece.

Key responsabilities:

  • Provide expert IT support to customers
  • Troubleshoot hardware, software, and network issues
  • Deliver clear instructions to enhance satisfaction
  • Document and maintain support case records
  • Collaborate with team for efficient management
Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
See more Patrique Mercier Recruitment offers

Job description

Patrique Mercier Recruitment PT is thrilled to present an excellent opportunity for a Norwegian Speaking IT Support Analyst to join our dedicated team in Greece! If you are fluent in Norwegian and have a passion for technology and customer service, this role is your chance to thrive in a beautiful and dynamic cultural landscape.

As a Norwegian Speaking IT Support Analyst, you will provide vital technical support to our Norwegian-speaking clientele. Your main responsibilities will include troubleshooting IT-related issues, ensuring timely and effective solutions, and delivering an outstanding level of customer service. Join us in making a positive impact while enjoying all that Greece has to offer!

Responsibilities
  • Deliver expert IT support to Norwegian-speaking customers through various channels including phone, email, and chat.
  • Troubleshoot and resolve hardware, software, and network issues effectively.
  • Provide clear instructions and support to enhance customer satisfaction.
  • Document and maintain detailed records of support cases and their resolutions.
  • Collaborate with team members for efficient case management and resolution.
  • Stay informed about company products and industry trends to provide knowledgeable support.
  • Participate in ongoing training to continually improve technical skills.

Requirements

  • Fluency in Norwegian (both written and spoken) with excellent communication abilities.
  • Proficient in English, both spoken and written.
  • Previous experience in IT support or customer service is advantageous.
  • Strong troubleshooting and analytical skills.
  • Able to thrive in a fast-paced environment and manage multiple tasks effectively.
  • Friendly and approachable demeanor with a strong desire to assist customers.
  • Willingness to relocate to Greece and immerse yourself in a new cultural experience.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishNorwegianEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Analytical Skills
  • Troubleshooting (Problem Solving)
  • Verbal Communication Skills
  • Time Management

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