Offer summary
Qualifications:
Several years of experience as Matrix42 Administrator, Practical experience with Matrix42 products, Knowledge in Microsoft Client and Server environments, Understanding of IT infrastructures and networks, ITIL or vendor-specific certifications are a plus.Key responsabilities:
- Manage service requests, change requests, and incidents
- Documentation in the ticketing system
- Error analysis and troubleshooting
- Administer and maintain the Matrix42 system
- 2nd and 3rd level support, process optimization
