Professional Print Operations Lead

Role: Professional Print Operations Lead

Location: Remote

Package: £ 55,000 - £ 75,000 plus 20% Bonus

• 26 days holiday, plus bank holidays, and the option to purchase more days if needed
• Access to training and development opportunities, along with license with award winning learning content provider.
• Enhanced family leave
• Life assurance options
• An extra paid day off to focus on your mental health
• A generous pension plan, invest your contributions to maximise your pension pot
• Discounts on activities, technology and restaurants
• An extra paid day off to dedicate to volunteer projects
• An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing

We would love to hear from people who's skill set or potential aligns with

• Proven experience in driving and delivering meaningful change.
• Strong communication skills, both verbal and written. The ability and desire to communicate effectively with our customers, colleagues, and stakeholders face-to-face, by telephone, or by written means.
• Ability to deliver under pressure and to agreed deadlines.
• Proven ability to think outside the box to deliver improved ways of working and solve problems.
• Comfortable being decisive and making effective and difficult decisions
• Display empathy and build trust while developing meaningful relationships with colleagues, customers and stakeholders.
• Proven ability to lead, empower and motivate teams to deliver strategic goals and financial targets.
• Leadership skills within a Field Service environment
• Understanding of High-End Print or Industrial devices advantageous but not necessary.

As the Professional Print Operations Lead, you will lead our Professional Print Support team, driving the strategy to deliver exceptional service to our Professional Print and Industrial Print customers and partners. In this role, you will work closely with key leaders across the business, including the Head of Professional Print Business, Sales Leaders, and Project Managers, to fully understand customer needs, implement bespoke solutions, and identify new growth opportunities. Your leadership will be critical in shaping a customer-first approach, focusing on proactive and predictive support strategies to ensure smooth onboarding and long-term customer satisfaction.

You will act as a visible escalation point for our customers, leveraging your industry expertise to deliver exceptional service experiences. By fostering a positive and inclusive team culture, you will empower your team to innovate, challenge the status quo, and consistently push the boundaries of what's possible. Your role will also include maintaining strong relationships with internal teams, customers, and partners to collaboratively solve challenges, share knowledge, and optimize our services. You will work to drive efficiencies and improve processes, enhancing the overall customer journey while also ensuring business growth and operational success.

What you can expect from our hiring process?

Stage 1

📲Screening call with a member of our Talent Acquisition team and a chance to get to know you better.

Stage 2

💻Teams interview with the hiring team.

Stage 3

👏Our Talent Acquisition team will be in touch to make an offer and should you accept our HR operations team will take care of you from there on in.

Leadership can look quite different from industry to industry, take a look at our role profile (at the bottom of the page) for a deep dive into what your "day to day" might look like in this role.

Don't meet every single requirement?

Studies have shown that women and people from ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for us!

We are an equal opportunities employer. Please let us know on your application or email us at recruitment@konicaminolta.co.uk if there's any adjustments, we can make that would be helpful for you.

Additionally, we are open to discussing flexible working arrangements and job-sharing opportunities. If you are interested in this great opportunity, we encourage you to apply today or reach out for a confidential discussion. We look forward to hearing from you!

ESG Initiatives at Konica Minolta

A global company with more than 39,000 employees in 150 countries, Konica Minolta takes its environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keep evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations.

Take a look at our sustainable development goals here https://www.konicaminolta.co.uk/en-gb/corporate-information/esg

Please note, if we receive sufficient interest in this role we reserve the right to close the vacancy early, so if you're interested in the role we would encourage you to apply as soon as possible to avoid missing out on the opportunity