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Concierge Backer (full-time) - Remote

Remote:

Full Remote

Contract:

Full time

Work from:

Philippines

Offer summary

Qualifications:

Strong verbal communication skills, Strong written communication skills, Friendly and professional demeanor, Customer service commitment, Effective interpersonal interaction.

Key responsabilities:

First point of contact for inquiries
Provide detailed information about products and services
Route inquiries to appropriate departments
Maintain up-to-date knowledge base
Record interactions and provide feedback

Cyberbacker Careers Large https://cyberbackercareers.com/

1001 - 5000 Employees

See more Cyberbacker Careers offers

Job description

Responsibilities

Act as the first point of contact for the business, addressing inquiries from clients, partners, and the public with professionalism and courtesy.

Provide callers and visitors with detailed information about the business’s products, services, and operational policies.

Efficiently route inquiries to the appropriate department or individual, ensuring a seamless communication flow.

Maintain an up-to-date knowledge base of the business’s offerings, events, and updates to inform and assist contacts accurately.

Record interactions and feedback from contacts, reporting insights to relevant departments to improve business operations and customer satisfaction.

Manage and update contact information and communication logs to ensure accurate records are kept for follow-up and analysis.

Collaborate with various departments to resolve queries, facilitate services, and enhance the overall experience of business contacts.

Requirements

Strong verbal and written communication skills.

A friendly and professional demeanor, with a commitment to providing outstanding customer service.

Ability to effectively interact with people, internal and external.

Strong follow-through skills.