Alternate Locations: Work from Home; US All Regions
Work Arrangement:
Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.
Relocation assistance: is not available for this opportunity.
Requisition #: 73812
The Role at a Glance
We are excited to bring on an
RPS Operations Director to support the Retirement Plan Services team supporting Workplace Solutions in a work from home environment.
Background Details
As the Retirement Operations Director, you will provide leadership, coaching and development to a team of people managers and retirement plan processors as part of the Retirement Plan Operations team. You will direct and oversee the management of assigned financial processing of complex data and financial transactions, ensuring that all information is complete and in good order. You will provide hands on leadership to your team with a focus on policy adherence, procedure usage, and the ownership and adherence of critical metrics such as productivity. You will serve as a subject matter expert for the operations teams while collaborating with your peers across the Retirement Plan Services organization. You will provide ongoing support and development of the cross-functional operating model for the fast based environment, overseeing hiring, performance management, training and cross-training opportunities. If this sounds like a role for you, please read on!
What You'll Be Doing
- You will lead a dynamic team in an environment that is constantly changing. You will provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent for both internal and flex trained staff. You will direct and evaluate individual/team performance and take appropriate action to meet and/or exceed performance standards. You will also establish and implement priorities, performance goals and objects to ensure group results.
- You will direct and provide hands-on leadership on the processing and administration of complex data and financial transactions, ensuring accurate completion in a timely and efficient manner. You will monitor quality assurance checks and audits on financial processing transactions. You will provide guidance to team members on complex data and financial processing, while reviewing and resolving complex escalated issues. You will also analyze productivity metrics and provide complex and comprehensive analysis regarding financial processing and service performance to leadership.
- You will oversee financial processing volumes and short- and long-term staffing requirements. You will build organizational capability and ensuring top talent is hired and retained. You will design and implement team training plans based on assessment of team needs, ensuring team members are appropriately trained and cross trained to process and respond to customer questions, concerns and/or requests.
- You will build relationships with internal stakeholders to effectively understand and anticipate projects, products or regulatory changes which may impact processes and procedures.
- You will identify and direct the implementation of process improvement that significantly reduce workloads or improve quality across the department.
What We’re Looking For
Must-have experience (Required):
- 4 year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
- 7+ years in Client Customer Support and Operations that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience
- Adaptable and able to manage multiple competing priorities in a fast paced, team oriented environment
- Extensive operations experience – overseeing multiple skills, disciplines and functions
- Confident, comfortable communicator with strong written and verbal communication skills as well as the ability to influence at all levels of leadership.
- Strong interpersonal and relationship management skills with a creative, collaborative style.
Travel Requirements
Application Deadline
Applications for this position will be accepted through November 1, 2024, subject to earlier closure due to applicant volume.
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for you:
- Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
- Effective productivity/technology tools and training
The pay range for this position is $90,300 - $164,700 with
anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
This Employer Participates in E-Verify. See the E-Verify notices.
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