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Remote Outbound Customer Service Rep - Mon-Fri!!

Remote:

Full Remote

Contract:

Freelance

Salary:

38 - 38K yearly

Experience:

Junior (1-2 years)

Work from:

Texas (USA), United States

Offer summary

Qualifications:

1 year of call center experience, Healthcare call center experience preferred, Strong technology skills, especially Microsoft Office, High School Diploma or GED required, Ability to work in a dedicated quiet area.

Key responsabilities:

Perform high-volume outbound calls
Conduct surveys and record feedback
Assess member needs and provide support
Address access to care and medication issues
Coordinate member assistance with social determinants

TEKsystems Large https://www.teksystems.com/

10001 Employees

HQ: Chicago

See more TEKsystems offers

Job description

Join a Large Healthcare Call Center as a Member Outreach Representative!!!

Remote Outbound Customer Service Rep Main Details

Start: October 14th

Pay: $20.00/Hour

Schedule: Monday - Friday 8:00am - 9:00pm EST (5:00am - 6:00pm AZ Time)

Location: 100% Remote

Duration: Open Ended Contract - Opportunity to go direct!

Remote Outbound Customer Service Rep Job Description

High-volume outbound calls to current members of 100+ per day. Will be calling to conduct surveys with members and record their feedback.

White Glove Is An Outreach Campaign Focused On Providing Support To The High-CAHPS Risk Members, Identified Using Our Enterprise Analytics’ V2 CAHPS Predictive Model. White Glove Agents Assess Member’s Needs And Offers Help Resolving Issues Related To

Access to care
Care coordination
Access to medication
Social determinants of health (SDoH)

Remote Outbound Customer Service Rep Necessary Experience/Skills

1 year of recent call center/customer support experience
Healthcare and/or outbound call center experience is a plus!
Someone who speaks well and can be reliable and an independent worker.
Proven reliability & good attendance
Technology skills, Aka – Computer Literacy skills, Microsoft Word and Excel are important to have had experience with
**MUST HAVE A DEDICATED QUIET AREA** All calls are recorded and agents will be termed if a caller hears anyone in the background
HIGH-SPEED Internet – Must be able to hardwire as well if needed
High School Diploma or GED

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.