Director of Account Management
About us
Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.
We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.
About the Director of Account Management role
Material is looking for a Director of Account Management to join our team! This is a role where you’ll drive strong partnerships with clients and build growth through new business. This role will lead a portfolio of accounts, be responsible for day-to-day account operations and excel at relationship and trust building with your clients, always keeping their best interest at heart. You should have extensive experience with organic account growth and a natural ability to listen for opportunities and bring solutions and approaches that meet the business goals of our clients.
This role requires strong strategic thinking, obsessive organization, and strong communication skills. You are able to have tough conversations, when needed, are at the forefront of setting client expectations, and are a collaborative thought partner to internal cross-functional teams across strategy, creative, data analytics, experience design and technology. You must be able to keep sight of the big picture while focusing on the minutia, supporting and contributing to teams' success, defining and managing timelines, and tracking project health.
As Director of Account Management, you will:
- Be a natural relationship builder and trusted advisor for clients, as evidenced by your high-rate of client retention and ability to anticipate client needs and proactively bring solutions
- Identify organic growth opportunities with existing clients and be the catalyst for internal teams to bring these new opportunities to fruition
- Drive net new revenue growth with clients you manage, through development of account plans, proposals, active participation in new business pitches, and tracking of nurture and new business activity
- Lead client conversations and consistently manage client expectations, ensuring client satisfaction; solicit and act on client feedback
- Create clear and compelling scopes of work and be comfortable vetting and negotiating scopes, proposed budgets, and project plans internally and externally
- Support engagement management team by collaborating on internal project briefs and kickoffs to onboard teams, partners and new resources; you should be an expert on client background and goals and objectives, and be able to provide clear direction to creative and strategy teams to enable them to bring solutions that will meet the client’s business and/or program needs
- Partner with internal delivery and engagement teams to ensure all project objectives, requirements and deadlines are clear and being met on time and on budget to ensure project profitability; communicate with finance and leadership to mitigate issues
- Monitor and manage multiple clients and high-volume projects, mastering the art of prioritization to meet changing needs
- Travel to your client’s on-site offices as needed, for Executive Business Reviews, planning, workshops, project KO/deliverable meetings, etc. / Travel anticipated to be <20%
About You:
- At least 10 years of agency account management experience in brand, digital marketing, strategy or innovation
- Strong leader and communicator, capable of distilling complex information and comfortable creating presentations and participating in final deliverable readouts
- Go-getter mindset, always seeking to generate strategic and practical solutions that push the value of our work; you aren’t afraid to hunt down answers, ask questions and find new paths forward
- Excellent time management skills and proficiency with sales and project management tools including but not limited to: Microsoft Suite, Workday, Salesforce
- Knowledge of customer engagement platforms, loyalty and CRM solutions is a plus!
- A passion for what you do and a desire to continue to learn, grow and expand your skill set
- Empathetic to your teams, clients, and partners bringing positive, respectful and solution-oriented energy to challenging situations
Why work for Material?
In addition to fulfilling, high-impact work, company culture and benefits are integral to determining if a job is a right fit for you. Here’s a bit about who we are and highlights around what we offer.
Who We Are & What We Care About
- Material is a global company, and we work with best-of-class brands worldwide. We also create and launch new brands and products, putting innovation and value creation at the center of our practice. Our clients are in the top of their class, across industry sectors from technology to retail, QSR to transportation, finance to healthcare.
- Material employees join a peer group of exceptionally talented colleagues across the company, the country, and even the world. We develop capabilities, craft and leading-edge market offerings across seven global practices including strategy and insights, design, data & analytics, technology and tracking. Our engagement management team makes it all hum for clients.
- We prize inclusion and interconnectedness. We amplify our impact through the people, perspectives, and expertise we engage in our work. Our commitment to deep human understanding combined with a science & systems approach uniquely equips us to bring a rich frame of reference to our work.
- A community focused on learning and making an impact. Material is an outcome focused company. We create experiences that matter, create new value and make a difference in people's lives.
What We Offer
- A work environment that works best for you. Whether that’s fully remote, in one of our offices, or hybrid.
- Flexible & synchronous time off. We trust our colleagues to take responsibility for and manage their workloads. That’s why we offer Flexible Time Off along with synchronous companywide closures and 11 company holidays.
- 12 weeks of paid parental leave. Every parent deserves to spend the first few months of their new child’s life with them.
- Help planning for your future. We offer 401K match, as well as periodic financial wellness and planning sessions throughout the year.
Pay Range: $110,000.00 - $150,000.00
The range shown represents a grouping of relevant ranges currently in use at Material. Actual range for this position may differ, depending on location and specific skillset required for the work itself.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
Privacy Statement
Material is committed to protecting privacy in our recruiting processes for all candidates. For more information, please refer to our Privacy Policy. California-resident applicants should also refer to our California-resident Candidate Privacy Statement.
If you need support with a privacy-related matter, please send an email to: privacyrequests@materialplus.io
