Offer summary

Qualifications:

Fluency in German and English, Previous experience in IT support, Strong analytical and problem-solving skills, Ability to work under pressure, Willingness to relocate to Athens.

Key responsabilities:

Provide first-line support via phone, email, and chat

Troubleshoot technical issues

Offer clear instructions and solutions

Document support interactions

Collaborate with team for timely resolutions

Job description

Patrique Mercier Recruitment PT is seeking a German Speaking IT Help Desk Support professional to join our team in Athens, Greece! This role is perfect for individuals who are fluent in German and have a strong interest in technology and customer service. You'll have the chance to work in one of Europe's most historic cities while assisting our clients with their IT needs.

As a German Speaking IT Help Desk Support Specialist, you will be responsible for providing efficient and effective technical assistance to our German-speaking customers. Your role will involve troubleshooting issues, guiding clients through solutions, and ensuring high levels of customer satisfaction. If you are enthusiastic about technology and aiding others, we invite you to take the next step in your career with us!

Responsibilities

Provide first-line support to German-speaking clients via phone, email, and chat.
Troubleshoot and resolve technical issues related to hardware, software, and network systems.
Offer clear instructions and solutions to enhance user experience.
Document all support interactions and maintain accurate records.
Collaborate with other team members to ensure timely resolution of customer issues.
Stay updated on the latest IT trends and company products to provide informed support.
Participate in continued training to improve skills and service delivery.

Requirements

Fluency in German (both spoken and written) with excellent communication skills.
Proficiency in English, both spoken and written.
Previous experience in IT support or customer service is advantageous.
Strong analytical and problem-solving skills.
Ability to work well under pressure and manage multiple tasks effectively.
A positive attitude and a genuine desire to help customers with their technical queries.
Willingness to relocate to Athens, Greece, and immerse yourself in a vibrant new culture.

Benefits