Job description

Patrique Mercier Recruitment is excited to offer an exceptional opportunity for a Polish Speaking Technical Support Agent focused on Digital Payment Solutions, based in beautiful Greece. Our agency specializes in connecting multilingual individuals with rewarding career paths in diverse industries, and we are dedicated to helping you find a role that aligns with your language skills and professional aspirations. In this role, you will be instrumental in assisting Polish-speaking clients as they navigate digital payment technologies, ensuring they receive top-tier support and service. Experience the rich culture and stunning landscapes of Greece while making a real impact in the fintech sector. Join us at Patrique Mercier Recruitment, where your expertise will shine in a rapidly evolving digital landscape!

Responsibilities

Provide comprehensive technical support for Polish-speaking customers utilizing digital payment solutions via phone, email, and chat.
Diagnose issues related to payment platforms and provide timely, effective resolutions.
Document customer interactions, inquiries, and troubleshooting steps in our support systems.
Communicate clearly and effectively with customers to ensure understanding of solutions and processes.
Collaborate with product development teams to relay feedback and improve customer experiences.
Educate customers on best practices for using digital payment tools and platforms.
Maintain high standards of customer service and professionalism throughout all interactions.

Requirements

Fluency in Polish and English, both written and spoken.
Prior experience in technical support, especially related to digital payment solutions, is highly desirable.
Strong problem-solving skills and attention to detail.
Able to adapt quickly in a fast-paced, technology-driven environment.
Familiarity with digital banking, e-commerce, or fintech concepts.
Excellent communication and interpersonal skills.
Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits