Customer Service Representative

Contemporary Staffing Solutions (CSS) is seeking a Part-Time Customer Service Representative to join our client for a remote opportunity (must be located in EST). The Part-Time Customer Service Representative will provide essential support by handling customer inquiries, resolving complaints, and offering information about policy coverage, premiums, and procedures. This Contract opportunity offers $19/Hour!

Key Responsibilities:

• Respond to customer inquiries and complaints in a courteous and timely manner.
• Provide detailed information about active policies to customers, agents, and employees.
• Translate complex contract language into easily understood terms for callers.
• Resolve a variety of customer issues, ensuring thorough follow-up when additional research is required.
• Maintain accurate records of customer interactions and inquiries.
• Handle requests for policy updates, changes, and other service-related needs.
• Assist with specific projects related to policy management.
• Collaborate with other departments to address customer service issues.
• Process address and correspondence changes accurately.
• Provide guidance on electronic billing, including support for online enrollment and software upgrades.

Qualifications:

• High School Diploma or equivalent required; an Associate’s Degree is preferred.
• Bilingual (English/Spanish) strongly preferred.
• At least 5 years of experience in a high-volume customer service environment.
• Strong understanding of policy administration and claims processing.
• Excellent verbal communication and telephone etiquette.
• Strong problem-solving abilities with sound judgment.
• Ability to multitask and work in a fast-paced team environment.
• Proficient in Microsoft Windows and Excel.
• Highly organized with strong time-management skills.
• Ability to handle difficult or upset callers with professionalism and composure.

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.