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Call Center Agent (Guatemala)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Guatemala

Offer summary

Qualifications:

Minimum Intel specs: i7 or i5, RAM 12GB, Storage 128GB SSD, Minimum AMD specs: Ryzen 5,7,9, RAM 12GB, Macintosh specs: i7/i5/M1/M2, RAM 12GB, Internet speed: upload 25mbps+, download 40mbps+, Reliable power and internet backup required.

Key responsabilities:

  • Manage incoming and outgoing calls
  • Identify client needs and provide solutions
  • Answer inbound calls, convert to leads and towing jobs
SRR Group logo
SRR Group Scaleup https://srrtec.com/
201 - 500 Employees
About SRR Group
Our company gives towing and other road rescue services all across the U.S. and parts of Canada.
See more SRR Group offers

Job description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

DUTIES AND RESPONSIBILITIES:
1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2. Identify the needs of client and find solution to it.
3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORKING CONDITIONS:
1. Remote
2. Shift-based — in a Call Center that works 24/7.
3. Pacific Time Zone

Requirements
1. Computer Specifications
Minimum Intel Specs
Processor: Core i7 8th generation (and above)
                Core i5 10th generation (and above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
 
Minimum AMD Specs
Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
 
Macintosh Specs
Processor: Core i7/ i5 / M1/ M2
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
 
2.  Main Internet Speed Requirement
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25mbps
Download more than 40 mbps
 
Using internet speedtest:
 
3. Power Backup
A reliable power backup that could sustain a minimum of 8 hours (full shift)
Examples:   Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)
 
4. Internet Backup   (Secondary internet)
Jitter: below 10ms
Latency: below 160ms
Upload: minimum of 25mbps
Download: minimum of 25mbps
 
Power and Internet Backup is a MUST.


Salary:

$2.80+incentives & bonuses

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Lead GenerationCall Admission Control (VoIP Protocols)

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Customer Service
  • Time Management
Are you interested?

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