Offer summary
Qualifications:
Strong computer skills with multiple operating systems, Ability to coach and motivate staff, Fluent in English and Spanish preferred, Knowledge of contact center environment preferred, Experience in social media marketing preferred.
Key responsabilities:
- Assist coaching team and support agents
- Provide live interaction support to digital queues
- Analyze performance data for trends
- Maintain confidentiality and safeguard sensitive information
- Work occasional weekends and holidays as needed