Supervisor, Caretend Insurance Verification

Responsible for supervising the workflow of the department by assigning tasks, supporting staff, monitoring results and reporting to senior management.

Responsibilities

• Recruits, hires, trains and supervises in all aspects of the job responsibilities.
• Monitors the performance and compliance of reporting personnel and provides feedback via performance evaluations and disciplinary action when necessary.
• Trains and develops orientation for new staff.
• Acts as a resource to all branch personnel to resolve questions intake operations.
• Provides updates to the team regarding changes in contracts/internal processes.
• Devising work schedules and implementing guidelines.
• Conducts staff meetings and updates personnel on company updates.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.

Skills & Abilities

• Excellent written and verbal communication
• Very organized
• Decision-making
• Interpersonal skills
• Adaptability
• Time Management
• Conflict resolution

Requirements

• High School graduate required.
• Bachelor’s degree or equivalent experience required.
• 3 years leadership experience in a professional environment or other health care environment preferred.
• Computer skills and Microsoft office products experience required.
• Documented expertise in Intake/Insurance (acute, ambulatory, home health, pharmacy) experience preferred.
• Self-motivated needing minimal direction in execution of implementation projects, and internal and external customer communication