Are you passionate about providing exceptional customer service and building lasting relationships?
As a Major Accounts Executive, you'll play a crucial role in ensuring our most valued customers receive the highest level of support. You'll be responsible for managing key accounts and ensuring their needs are met seamlessly.
You’ll be a natural at:
- Deliver exceptional customer service: Provide top-notch support to our most important customer
- Build strong relationships: Foster long-lasting relationships with our client
- Ensure operational excellence: Oversee the smooth running of accounts, from quotations to order fulfilment.
What you’ll be doing:
- Assisting the Client Manager/ Client Director in maintaining data to 100% accuracy in the CRM system, Power BI and HubSpot systems.
- Developing and maintaining strong relationships with clients, key stakeholders, suppliers and vendors, working with and through the appropriate Client Manager/Client Director.
- Identifying & proactively maximising opportunities for sales growth by maintaining regular contact with clients and prospects. Including possible face to face with visits to customer site.
- Managing and maximising renewals to maintain growth.
- Source hardware and software quotations from our preferred supplier base, taking into consideration cost price, stock and commercials.
- Managing existing customer bids and arranging road map sessions for the customers.
- Raising customer facing quotations, identifying savings, special bids, and Deal reg opportunities.
- Proactively monitor back-order work with operations to ensure delivery and communicate these with customer and team.
- Working closely in managing pipeline and forecast with the key Client Director.
You'll also:
- Be working collaboratively with other departments within Business Enablement to resolve any customer queries/issues.
- Have the opportunity to identify process improvements in processes and driving efficiencies, savings and value to Business Enablement, Sales and our customers.
- Have the opportunity to engage in training and upskilling yourself by utilising our online learning platform, Udemy!
Here's what we're looking for:
- Excellent communication skills, with proven experience in customer service/centric, account management in the IT channel/reseller space.
- The ability to work under pressure in a fast past environment, with excellent time management skills and the ability to manage workload effectively.
- Reseller experience, ideally with a hardware background.
- Understanding of basic quote to order process flow.
- Strong communication and interpersonal skills.
- Ability to build and maintain strong relationships.
- Excellent organisational skills and solutions-oriented mindset.
- Detail-oriented and problem-solving skills.
- Knowledge and experience within the IT industry.
Bonus Points:
- Experience using a CRM or an E-Commerce tool.
- Working from a shared mailbox and mailbox management.
You will live and breathe our values - commitment, collaboration, inclusion, innovation, and inspiration.
Benefits
We offer competitive pay, 25 days holiday (rising to 27), 2 volunteering days, 1 personal day, plus bank holidays. We also provide a substantial benefits package which includes a company-matched pension, life assurance, enhanced parental leave policies, the option to buy extra leave, a cycle2work scheme and more.
About Trustmarque
Delivering the value of technology…
Technology changes everything. That’s why for over three decades, Trustmarque has been a trusted partner to customers and technology vendors. Our trusted advice and technical know-how, helps our customers to acquire and adopt innovative technology to deliver real-life impact. We are part of the Trustmarque Group, including Livingstone Technologies.
To learn more about the business, our services and what it is like to work with us please look at https://www.trustmarque.com/about-us/
Trustmarque is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the customers and end-users we serve, creating a culture of belonging and providing an equal employment opportunity regardless of race, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, marital status, pregnancy or related condition, expecting or parents-to-be, consistent with legal requirements or any other basis protected by law.
