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Project Management Team Lead - Loan Operations - Panama

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

Panama

Offer summary

Qualifications:

2-3 years experience in project management, Loan Operations experience preferred, Bachelor’s Degree in related field preferred, 100% fluency in English required, Proficient in Microsoft Office applications.

Key responsabilities:

Manage projects to improve operations efficiency
Lead a team of analysts to deliver projects
Develop policies, procedures and reporting.
Collaborate with departments on workflow requirements
Track progress and report on initiatives.

World Business Lenders, LLC Financial Services SME https://wbl.com/

201 - 500 Employees

See more World Business Lenders, LLC offers

Job description

About World Business Lenders (www.wbl.com)

World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.

WBL is a U.S.-based company with a 100% remote workforce.

This is a remote Contract/Consultant position. Generally, working hours will be 9:00am-6:00pm Eastern, Monday through Friday, although hours worked may be greater based upon operational requirements. The job requires excellent oral and written command of the English language. Resumes must be submitted in English.

Job Description:

The Business Management department is responsible for developing policies, procedures and reporting across all areas of the company. Business Management team members work with management and staff in every department in the company to draft and roll out policies & procedures, streamline workflow and processes, implement and monitor SLAs, develop efficient tracking/reporting, and provide organizational and administrative support to the business unit.

Our rapid growth has created an excellent career opportunity in our Business Management Department. The Business Management Team Lead will be responsible for managing projects and initiatives aiming to improve efficiency within our Operations teams.

Essential Functions:

· Work with the Loan Operations Business Management Supervisor to develop communications, policies, procedures, forms and reporting for various business units within the company.

· Lead and manage a team of Loan Operations Business Management Analysts to execute all related deliverables.

· Work closely with the Production departments in the company to streamline communication, workflow and processes.

· Draft Standard Operating Procedures (SOPs) and implement/monitor Service Level Agreements (SLAs) for all staff companywide.

· Work closely with HR to recommend optimal staffing and reporting lines based on workflow, volume and nature of tasks.

· Draft and implement policies, procedures, and training materials for assigned business unit(s).

· Collaborate with department heads to identify requirements, monitor progress, oversee implementation, and manage milestones and Key Performance Indicators (KPIs) to track project advancement.

· Learn the various functions/departments and staff across all areas of the company, and serve as a “go-to” person for miscellaneous questions and requests.

· Implement SLAs specific to each department’s KPIs, and develop efficient tracking and reporting.

· Create documents, spreadsheets and presentations, and compose correspondence.

· Meet project deadlines, identify project obstacles, proactively mitigate risks and escalate and resolve issues effectively.

· Track and report progress on various initiatives.

· Perform administrative tasks as needed.

· Other projects and duties as assigned.

Requirements

· Requirements:

· 2-3 years experience in project management or relevant field

· Customer Support and/or departmental communication experience preferred

· Loan Operations experience strongly preferred

· Experience with working and presenting financial statements.