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Client Servicing Agent [English & Korean Speaking]

Remote: 
Full Remote
Contract: 
Freelance
Experience: 
Mid-level (2-5 years)
Work from: 
Gabon

Offer summary

Qualifications:

Business-level proficiency in Korean and English, Prior experience in cryptocurrency exchange, Strong analytical and problem-solving skills, Experience in a team-focused, 24/7 environment, Knowledge of financial trading, especially cryptocurrencies.

Key responsabilities:

  • Handle user enquiries regarding accounts
  • Address KYC, promotions and events
  • Manage wallet and asset related queries
  • Troubleshoot platform issues effectively
  • Manage escalations and follow up with stakeholders
Flipster logo
Flipster Fintech: Finance + Technology Scaleup https://flipster.xyz/
51 - 200 Employees
About Flipster
Futures In Your Pocket Flipster is a fast-growing cryptocurrency derivatives trading platform with a mobile-first approach. With a 560% monthly sign-up growth and 4938% monthly trading volume growth, Flipster is the go-to exchange for users across 87 countries. Offering a diverse selection of over 160+ tokens, Flipster offers leverage of up to 100x, all available through our lightning-fast, intuitive, and secure app. Traders have the freedom to make instant flips, monitor their portfolios, and capitalise on market movements—anytime, anywhere. Reimagine futures trading with Flipster—fast, fun, and frictionless. Get started at flipster.xyz or download the app on the App Store and Play Store.
See more Flipster offers

Job description

🚀 About Flipster
Flipster(flipster.io) is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.

As a Client Service Agent at Flipster
We are seeking a Client Servicing Agent to join the Flipster operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies, basic knowledge of financial products and exchange services. In this role, you will be responsible for answering trading platform and cryptocurrency exchange related enquiries, account registration and account management related enquiries, promotion and event enquiries, troubleshooting platform issues and managing escalation and follow up of user enquiries. 

Responsibilities
  • Handling user enquiries including:
  • Account registration and account management
  • KYC related enquiries 
  • Promotion and Event related enquiries 
  • Wallet and Asset related enquiries 
  • Managing escalation and follow up of user enquiries with internal stakeholders

    • Qualifications
  • Business-level proficiency in both Korean and English to liaise with Korean-speaking stakeholders
  • Prior experience working in a cryptocurrency exchange 
  • Strong analytical and problem-solving skills
  • Ability to work well with a team in a 24/7 trading environment
  • Experience with financial trading, preferably in cryptocurrency exchanges
  • Excellent communication and interpersonal skills

    • Preferred
  • Keen interest in cryptocurrency and blockchain technologies
  • Experience with Zendesk, Slack, and Sumsub
  • Community management or support experience
  • Experience working at a high growth startup/tech company

    • Hiring Process
  • CV submission
  • 1st round interview
  • 2nd round interview

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Industry :
    Fintech: Finance + Technology
    Spoken language(s):
    EnglishEnglishKorean
    Check out the description to know which languages are mandatory.

    Hard Skills

    Community ManagementClient ServicesSlack (Software)ZendeskAccount ManagementCryptocurrency

    Other Skills

    • Troubleshooting (Problem Solving)
    • Verbal Communication Skills
    • Teamwork
    • Analytical Skills
    • Social Skills
    • Problem Solving
    Are you interested?

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