German Speaking Streaming Platform Client Support Specialist - Remote in Greece

Patrique Mercier Recruitment is excited to present an opportunity for a German Speaking Streaming Platform Client Support Specialist, working remotely from Greece! If you have a passion for technology and love helping customers, this role is tailored for you.

In this position, you will be the first point of contact for German-speaking clients using our streaming platform. Your primary responsibility will be to assist clients with their inquiries, technical issues, and general support related to the platform, ensuring they have a seamless streaming experience.

This is a fantastic chance to combine your language skills with your tech-savvy knowledge while enjoying the flexibility of remote work in the beautiful context of Greece. Join our team and help enhance our clients' experience!

Responsibilities

• Provide exceptional client support to German-speaking users through various communication channels, including email, chat, and phone.
• Assist clients with troubleshooting technical issues related to the streaming platform.
• Respond to inquiries about platform features, functionality, and account management.
• Maintain detailed records of client interactions and resolutions in the support system.
• Collaborate with technical teams to resolve complex issues and improve service delivery.
• Stay updated on industry trends and platform features to provide accurate information to clients.
• Actively engage with clients to ensure a high level of satisfaction and address potential concerns.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in client support or customer service, preferably in a tech or streaming environment.
• Strong communication and interpersonal skills.
• Ability to troubleshoot technical issues and provide effective solutions.
• Excellent problem-solving skills and a customer-centric approach.
• Detail-oriented with strong organizational skills.
• Familiarity with customer support software and streaming platforms is a plus.
• Proactive and adaptable, capable of thriving in a remote work setting.
• Currently residing in Greece or able to work within Greek time zones.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )