Match score not available

Customer Service Specialist

Remote:

Full Remote

Contract:

Full time

Salary:

46 - 46K yearly

Work from:

Wisconsin (USA), United States

Offer summary

Qualifications:

Experience in a customer service environment, Proficiency in MS Office Suite.

Key responsabilities:

Enter and manage customer orders
Work with operations and dispatch teams
Prepare sales performance reports and customer price lists
Log customer complaints and ensure follow-up
Support field sales managers as needed

Graphic Arts Small startup http://www.graphicarts.dk/

1 - 1 Employees

See more Graphic Arts offers

Job description

THIS IS NOT A WORK FROM HOME POSITION

Customer Service Specialist

***Competitive Pay starting at $46,000/annually

Position Purpose

As a valued member of the team, your role will be part of the sales team reporting to the Sales Team Manager. This will require communication with the operations and dispatch teams on a daily basis to manage customer orders, while providing a high level of service and delivery to our customers. You will also support our field based Sales Managers as directed.

Main Responsibilities:

The main activities of the position include but are not limited to the following:

Enter customer orders into the system according to customer requirements
Work with operations and dispatch to provide availability and dispatch information to customers
Daily interaction with UK Team
Assist in the preparation of weekly and monthly sales performance reports
Assist in the preparation of customer price lists and surcharges
Log customer complaints into the system and ensure follow up within agreed timescales
Issue customer credits following approval
Ensure all documentation and processes are followed to be SOX compliant
Provide support and data analysis to field sales managers as and when required
Provide support for and occasionally attend exhibitions
Implement and maintain sales team procedures and suggest improvements where required
Other duties as requested

Experience:

Related experience in a customer service environment
Experience of using MS Office, Word, Excel, Outlook and PowerPoint

Benefits:

Medical, Vision, Dental *Start on the 1st day of the following month after being hired*
401k with Company match of up to 6%!
10 Company Paid Holidays
Vacation and Personal Time
An Operating company of Luxfer Group (NYSE: LXFR) with Discount Stock Purchasing Options
Luxfer Graphic Arts is based in Madison, Illinois (Close to Downtown St. Louis)
& Much More

Luxfer Graphic Arts is the Global Leader in Magnesium Plate and Sheet Technology. We are a manufacturer and supplier of Graphic Arts products, as well as a manufacturer of magnesium sheet and plate. As such, the company has two clear personas; it is a product supplier to Graphic Arts market and end users, and it provides lightweight engineering solutions via the use of magnesium sheet and plate.

We are committed to a safe, drug-free work environment and pre-employment drug screening, physical and background checks are required prior to starting. Candidates must be authorized to work in the US.

Luxfer Graphic Arts is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Women, minorities and veterans are encouraged to apply.