Offer summary

Qualifications:

Fluent in Italian and English, Experience in technical support is a plus, Strong analytical and problem-solving skills, Ability to work in remote or office environment, Willingness to relocate to Greece.

Key responsabilities:

Provide technical support via phone, email, and chat

Troubleshoot and resolve client technical inquiries

Communicate solutions clearly during troubleshooting

Maintain knowledge of products and document interactions

Collaborate with colleagues to improve team performance

Job description

Are you fluent in Italian and ready to take your technical support career to the next level? Patrique Mercier Recruitment PT is thrilled to offer a position for an Italian Speaking Technical Support Agent in Greece, complete with a relocation package! This is a unique opportunity for individuals looking to leverage their language skills while enjoying the rich culture and beautiful landscapes of Greece.

In this role, you will provide outstanding technical assistance to Italian-speaking clients, helping them resolve their technical issues efficiently and effectively. If you have a passion for technology and a commitment to customer service, we invite you to join our dynamic team and contribute to our mission of delivering exceptional support!

Responsibilities

Provide technical support to Italian-speaking clients through various channels, including phone, email, and chat.
Troubleshoot and resolve technical inquiries while ensuring a high level of customer satisfaction.
Clearly communicate solutions and guide clients through the troubleshooting process.
Maintain up-to-date knowledge of products and services to accurately assist clients.
Document customer interactions and feedback to drive continuous improvement in service delivery.
Collaborate with colleagues to enhance overall team performance and customer experience.
Engage in ongoing training and development to improve your technical skills.

Requirements

Fluent in Italian (both spoken and written) with excellent communication skills.
Proficient in English, both spoken and written.
Experience in technical support or customer service is a plus.
Strong analytical and problem-solving skills.
Ability to work effectively in a remote or office environment.
Positive attitude and commitment to providing outstanding customer service.
Willingness to relocate to Greece and embrace a new cultural experience.

Benefits