Loyalty Manager

Cosmos Sport SA, member of JD Sports Fashion Plc, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded 90 further physical stores in Greece & Cyprus, 6 retail brands (JD Sports, Cosmos Sport, Sneaker10, Sports Factory,Slamdunk, Rundome) 9 on-line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 1300+ highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.

We are looking for a Loyalty Manager based in our offices in Athens – Agia Paraskevi to evolve our dynamics in Greece and Cyprus. The role reports to the eCommerce Manager.

As Loyalty Manager, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention. You will utilize CRM systems and data analytics to understand customer behavior, preferences, and trends, and you will design targeted loyalty programs to drive customer engagement and repeat business. You will collaborate with cross-functional teams including marketing, commercial, and customer service to ensure the seamless execution of loyalty initiatives.

Responsibilities

• Set vision, strategies and goals within CRM marketing in accordance to company goals, together with the digital marketing team
• Set, develop and drive CRM marketing plan to optimize growth, profitability, customer experience and customer life cycle
• Constantly improve and develop our data driven customer experience and communication – based on insights, KPI’s and sales performance
• Handling direct customer communication through e.g. email
• Set up automated communication journeys, including customer segmentation, dynamic content, email deployment scheduling and trigger email notification, based on customer insights
• Partner with cross-functional team to create overall strategy and share valuable customer insights internally around the consumer journey
• Develop and enhance consumer nurture programs, including welcome, onboarding, reengagement and loyalty campaigns

Requirements

• Ability to manage a team and lead by example.
• Minimum 2 years of experience in CRM-related positions and/or digital marketing, e-commerce.

• Proven experience in Loyalty Programs

• Keen on Innovation and Technology.
• Excellent knowledge of GA4.

• Established sense of duty and ownership.
• Fluent in Greek & English.
• Proficiency in MS Excel, Google Sheets & PowerPoint.
• Analytical thinking and capability to understand business requirements.
• Ability to translate business indicators into actionable strategies. 

Benefits

Why You’ll Love It Here

• Competitive compensation package
• Career development opportunities & education programs
• Up to 75% discount at the European University of Cyprus (face-to-face or online attendance)
• Flexibility to work remotely 2 days /week
• Onsite gym, as well as health & wellness programs to keep you active
• One day off, part of our "parents’ day off" program
• Flexitime for working parents: Open Work from Home Anytime- Anywhere you need
• Generous employee discount in all our brands (JD Sports, Cosmos Sport, Sneaker10, Slamdunk, Sportsfactory, Rundome)
• Extras, discounts and perks - Being a valued member of Cosmos Sport team means a lot to us! We offer a variety of 100+ cool extras link here!

At Cosmos Sport, we are committed to providing a great place to work for all of our people, without regard to race, religion, color, sex, national origin, age, sexual orientations, genders, or disability.