Remote Healthcare Receptionist - Customer Service | WFH

Job Overview

We are excited to invite applications for the role of Provider and Pharmacy Support Specialist to join our dynamic team! In this vital position, you will be responsible for managing incoming requests from healthcare providers and pharmacies. Your role will require you to evaluate each request, perform necessary research—such as confirming patient benefit coverage—and meticulously create cases through data entry. A keen attention to detail is paramount as you ensure adherence to regulatory standards and service level agreements from the outset of each process.

Key Responsibilities

• Manage inbound inquiries from healthcare providers and pharmacies.
• Assess each request and conduct required research to confirm patient benefit coverage.
• Accurately generate cases through data entry.
• Ensure compliance with regulatory requirements and service level agreements.
• Address calls from providers concerning transplant benefits, providing necessary support and information.
  
  

Required Skills

• Exceptional verbal and written communication skills.
• Strong problem-solving capabilities and adaptability.
• Meticulous attention to detail with the ability to follow instructions closely.
• A positive demeanor towards handling phone calls throughout your shift.
• Ability to excel in a remote working environment with minimal distractions.
• A quick learner who can work autonomously while delivering high-quality results.
  
  

Qualifications

• High School Diploma or GED (Required).
• Minimum of 2 years of relevant experience in customer service, call centers, or high-volume environments (Required).
• A solid medical background (Required).
• Experience managing complex benefit-related inquiries (Required).
• Proficiency in data entry (Required).
• Familiarity with Microsoft Office Suite (Excel, Outlook, Word).
  
  

Career Growth Opportunities

This position offers an invaluable opportunity to gain experience within the healthcare sector, enhancing your professional development and opening pathways for future career advancements in the industry.

Company Culture And Values

We pride ourselves on maintaining a supportive and collaborative work environment that values clear communication and teamwork. If you are passionate about helping others and are looking for a fulfilling opportunity to support healthcare providers and pharmacies, we would be delighted to consider your application! This role allows you to make a significant impact in the healthcare domain.

Employment Type: Contractor