Offer summary

Qualifications:

Fluent in Dutch, spoken and written, Proficiency in English is a plus, Prior customer service experience preferred, Familiar with customer service software, Willingness to relocate to Greece.

Key responsabilities:

Deliver outstanding customer service via phone, email, and live chat.

Address inquiries and resolve issues while ensuring satisfaction.

Maintain accurate records of interactions and feedback.

Collaborate with team members for improved customer experience.

Participate in training sessions on products and company policies.

Job description

Patrique Mercier Recruitment is excited to present a fantastic opportunity for Dutch-speaking candidates looking to advance their careers in customer service while enjoying the breathtaking scenery and rich culture of Greece. As a leading recruitment agency specializing in connecting talented individuals with top employers across various industries, we are committed to ensuring that our candidates have the best possible experience. This role offers you the chance to leverage your language skills in a supportive and engaging work environment. You’ll be an essential part of a dynamic customer service team, responsible for assisting Dutch-speaking clients with their inquiries and providing exceptional support. The fully paid relocation package ensures that your transition to Greece will be smooth and hassle-free. Join us in making a positive impact on the lives of customers while embarking on an incredible adventure!

Responsibilities

Deliver outstanding customer service to Dutch-speaking clients via various channels, including phone, email, and live chat.
Address customer inquiries and resolve issues with a focus on high-quality service and customer satisfaction.
Maintain accurate records of customer interactions and feedback in the company systems.
Collaborate with team members to share knowledge and best practices for improved customer experience.
Participate in training sessions to stay updated on products, services, and company policies.
Identify opportunities for process improvements and communicate them to management.
Achieve individual and team performance targets while fostering a positive work culture.

Requirements

Fluent in Dutch, both written and spoken; proficiency in English is an advantage.
Prior experience in customer service or a related field preferred.
Excellent communication and problem-solving skills.
Ability to remain calm under pressure and provide solutions in a timely manner.
Familiarity with customer service software and tools is a plus.
Team-oriented mindset with a drive for excellence in customer care.
Willingness to relocate to Greece with a positive and adaptable attitude.

Benefits