Manager, Voice of the Partner Team
Your Role: As the Manager of the Voice of the Partner Team, you will report to the Senior Director of Partner Experience and be instrumental in overseeing and enhancing our partner feedback channels. Your primary responsibility will be to manage escalations, power our partner feedback channels, and guide strategic initiatives based on that feedback. This role demands resilience, resourcefulness, and empathy towards our partners and their business needs. You will utilize all gathered insights to drive forward our partner program strategy, initiate cross-functional changes and drive positive partner relationships.
Responsibilities:
- Manage and prioritize partner feedback channels, ensuring timely and actionable use of the data, including existing feedback channels such as the partner advisory council as well as the bi-annual partner pulse survey.
- In addition to overseeing the existing established feedback channels, lead your team to develop and implement strategies for new and innovative ways to gather partner feedback in a more timely and actionable manner to help us navigate impact of current events on the partner ecosystem
- Most critically, you will help your team and the entire organization utilize insights from feedback gathered, to drive strategic changes and improvements in the partner program structure and our operating model with partners
- Act as a strong project manager, overseeing the execution of feedback-related initiatives with cross functional partners
- Foster a culture of empathy and partnership with our stakeholders and be a champion for the voice of the partner
- Effective handling of partner escalations and resolutions. Escalations are typically in relation to deal credit, sales process, and a variety of UGJ issues that impact how we sell and service with our partners.
Qualifications:
- Proven experience in a managerial role, preferably in handling partner/customer relations or similar roles.
- Strong project management skills with a track record of delivering results in a dynamic environment.
- Expertise in conflict management and resolution, with a proactive approach to problem-solving.
- Ability to adapt and thrive in a fluid, fast-paced work environment.
- Passion for developing and mentoring team members, promoting growth and collaboration.
- Excellent communication skills, both written and verbal, with the ability to articulate complex ideas effectively.
- Bachelor’s degree in business, marketing, or a related field preferred.
- You must have a passion for people and conflict resolution
Bonus Skills:
- Experience in B2B environments, particularly the partner space
- Familiarity with research methods
- Certification or proficiency in project management methodologies.
This position offers a unique opportunity to shape our partner engagement strategy and contribute significantly to our organizational growth. If you are a proactive leader with a passion for partner advocacy and operational excellence, we encourage you to apply.
Cash compensation range: 127000-203000 USD Annually
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
Manager, Voice of the Partner Team
Your Role: As the Manager of the Voice of the Partner Team, you will report to the Senior Director of Partner Experience and be instrumental in overseeing and enhancing our partner feedback channels. Your primary responsibility will be to manage escalations, power our partner feedback channels, and guide strategic initiatives based on that feedback. This role demands resilience, resourcefulness, and empathy towards our partners and their business needs. You will utilize all gathered insights to drive forward our partner program strategy, initiate cross-functional changes and drive positive partner relationships.
Responsibilities:
- Manage and prioritize partner feedback channels, ensuring timely and actionable use of the data, including existing feedback channels such as the partner advisory council as well as the bi-annual partner pulse survey.
- In addition to overseeing the existing established feedback channels, lead your team to develop and implement strategies for new and innovative ways to gather partner feedback in a more timely and actionable manner to help us navigate impact of current events on the partner ecosystem
- Most critically, you will help your team and the entire organization utilize insights from feedback gathered, to drive strategic changes and improvements in the partner program structure and our operating model with partners
- Act as a strong project manager, overseeing the execution of feedback-related initiatives with cross functional partners
- Foster a culture of empathy and partnership with our stakeholders and be a champion for the voice of the partner
- Effective handling of partner escalations and resolutions. Escalations are typically in relation to deal credit, sales process, and a variety of UGJ issues that impact how we sell and service with our partners.
Qualifications:
- Proven experience in a managerial role, preferably in handling partner/customer relations or similar roles.
- Strong project management skills with a track record of delivering results in a dynamic environment.
- Expertise in conflict management and resolution, with a proactive approach to problem-solving.
- Ability to adapt and thrive in a fluid, fast-paced work environment.
- Passion for developing and mentoring team members, promoting growth and collaboration.
- Excellent communication skills, both written and verbal, with the ability to articulate complex ideas effectively.
- Bachelor’s degree in business, marketing, or a related field preferred.
- You must have a passion for people and conflict resolution
Bonus Skills:
- Experience in B2B environments, particularly the partner space
- Familiarity with research methods
- Certification or proficiency in project management methodologies.
This position offers a unique opportunity to shape our partner engagement strategy and contribute significantly to our organizational growth. If you are a proactive leader with a passion for partner advocacy and operational excellence, we encourage you to apply.
Cash compensation range: 127000-203000 USD Annually
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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