Provide exceptional customer service to Sago respondents, aiming to drive respondent satisfaction and retention.
Requirements
Key Job Responsibilities:
· Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service
· Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
· Work with internal teams to troubleshoot issues that impact respondent experiences
· Escalate complex issues appropriately and follow up to ensure timely resolution
· Learn and stay up-to-date on Sago’s technologies and procedures
· Follow appropriate communication procedures, guidelines, and policies
· Other duties as assigned
· Proficient in Microsoft Office including Word, Excel and PowerPoint
· Experience working with cloud-based software
Benefits
Brightcove
Behind-U Education
DXC Technology
Conexon, LLC
Mycon
