Teradyne brings high-quality innovations such as smart devices, life-saving medical equipment and data storage systems to market, faster. Its advanced test solutions for semiconductors, electronic systems, wireless devices and more ensure that products perform as they were designed. Its robotics offerings include collaborative and mobile robots that help manufacturers of all sizes improve productivity and lower costs. Teradyne employs over 6,500 people worldwide. The Semiconductor Test Division is the world's largest supplier of semiconductor test equipment for logic, RF, analog, power, mixed-signal and memory technologies. The System Test Group is a global leader in electronics testing solutions serving the world's leading original equipment manufacturers, electronics manufacturing services suppliers, and hard disk drive makers. The Wireless Test segment, LitePoint, is focused on reducing the time to market and cost of system level test for wireless products operating on WiFi, Bluetooth, GPS, and cellular phone networks. Teradyne Robotics, consisting of Universal Robots and MiR, provides low-cost, easy-to-deploy and simple-to-program robots that work side by side with production workers to improve quality and increase manufacturing efficiency.

Job description

Technical Support Representative

Duties/Essential Function

Provide first level technical assistance to Teradyne customers, catering inquiries related to hardware, software applications and operating systems. This includes managing the daily workload through an incident tracking system and recording the problem resolution into a knowledge management system. The candidate must have strong communication and customer relationship skills.
Collaborate with field and divisional groups, create process documentation and participate in continuous improvement work.

Business Hours: Monday to Sunday, 24 hours x 7 days a week

Work Hours: 5 scheduled days which may include weekends, holiday, and on-call

Qualifications

Basic Qualifications, Experience, Skills & Education Required:

Bachelor’s degree in Mechanical Engineering, Electronics & Communications Engineering, Mechatronics or other Engineering related fields with minimum 1-year technical experience. Fresh graduates are welcome to apply.
Previous experience in a customer-service role is a plus.
Knowledge and comprehension of hardware systems.
Ability to use MS Office Word, Excel, Access.
Excellent phone, verbal and written communication skills.
Willing to work on shifting schedule, including night shift
Free-thinking, disciplined and has motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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