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Technical Support Representative (Smart Alarm Security Company)

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Philippines

Offer summary

Qualifications:

1-2 years of technical support experience, Basic understanding of networking and IoT devices, Excellent verbal and written communication skills, Strong analytical and problem-solving abilities, High school diploma or equivalent required.

Key responsabilities:

Provide first-level technical support via phone, email, and chat
Troubleshoot smart alarm security systems issues
Guide customers through installation and configuration processes
Escalate complex technical issues when necessary
Maintain records of customer interactions in CRM system

Elevate Calls Inc. Startup https://www.elevatecalls.com/

11 - 50 Employees

See more Elevate Calls Inc. offers

Job description

Job Title: Technical Support Representative
Company: Elevate Calls Inc.
Email: jobs@elevatecalls.com
Location: Work From Home
Job Type: Full-Time / Part-Time

Job Overview:

Elevate Calls Inc. is seeking a skilled and customer-oriented Technical Support Representative to join our team, specializing in Smart Alarm Security Systems. In this role, you will provide exceptional support to our customers, ensuring the seamless operation and troubleshooting of their security systems. If you are tech-savvy, have strong communication skills, and are passionate about customer service, wed love to hear from you!

Key Responsibilities:

Provide first-level technical support to customers via phone, email, and chat.
Troubleshoot and resolve issues related to smart alarm security systems, including software, hardware, and connectivity problems.
Guide customers through installation, setup, and configuration processes.
Escalate complex technical issues to higher-level support or engineering teams when necessary.
Maintain detailed and accurate records of customer interactions and issue resolutions in our CRM system.
Stay updated with the latest technology advancements and product features to effectively assist customers.
Assist with product testing and feedback to enhance service and product quality.

Qualifications:

Experience: 1-2 years of technical support or customer service experience, preferably in a technology or security-related field.
Technical Skills: Basic understanding of networking, IoT devices, and security systems. Familiarity with alarm systems is a plus.
Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Problem-Solving Skills: Strong analytical and problem-solving abilities.
Customer Focus: A passion for helping customers and ensuring their satisfaction.
Education: High school diploma or equivalent required; an associate degree or certification in a related field is preferred.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter to jobs@elevatecalls.com. Please include Technical Support Representative Smart Alarm in the subject line of your email.

Elevate Calls Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.