Customer Operations Manager

Customer Operations Manager

We are a cutting-edge SaaS company specializing in advertising solutions for high-risk businesses (Crypto, iGaming, Nutra, etc.). We are seeking a passionate, people-focused Customer Operations Manager to build and lead a high-performing team from the ground up. If you're an experienced leader with a track record of creating a positive and efficient operational culture, this is your chance to make a significant impact.

What You'll Do:

-Team Leadership: Build, manage, and develop a team of customer operations specialists, setting clear goals, expectations, and KPIs.
-Process Development: Create and implement scalable processes, procedures (SOP), and policies to ensure operational excellence with minimal guidance.
-Objective Setting: Establish and communicate clear operational goals, ensuring alignment with overall company strategy and customer success.
-Culture Creation: Foster a people-first, positive working environment, promoting collaboration, accountability, and continuous improvement.
-Operational Efficiency: Drive efficiency through process automation and optimization, ensuring the team operates at the highest level of productivity.
-Stakeholder Collaboration: Work cross-functionally with C-level management, product/technology, HR, and sales & marketing teams to ensure smooth operations and seamless customer experience.

What You'll Bring:

-Proven Leadership: 7+ years of experience in customer operations or similar roles, with a strong track record of team building and leadership.
-Self-Starter Mentality: Ability to work autonomously, building processes and systems from scratch with little to no supervision.
-Operational Expertise: Extensive experience in designing and scaling processes, implementing operational tools, and driving efficiencies.
-Goal-Oriented: Strong focus on setting objectives and driving your team to meet and exceed them.
-Culture Champion: You are people-focused, always striving to create an environment where your team can thrive.
-Cross-Departmental Collaborator: Excellent communication skills, with experience working across multiple teams to deliver exceptional customer experiences.
-Problem Solver: You are a hands-on leader who thrives in a fast-paced, challenging environment, and can think critically to resolve complex issues.

Your Profile:

 -Visionary Leader: You understand the bigger picture and inspire your team to reach new heights.
 -People-Centric: Your leadership style is grounded in building and coaching a team, and a passion for seeing your team succeed.
 -Results-driven: You set ambitious goals and lead your team to achieve them, maintaining high operational standards.
-Strategic and Tactical: You can balance long-term strategy with day-to-day operations, ensuring both are executed flawlessly.
-Fully Committed: You're ready to dive in and dedicate yourself to the mission, building a world-class customer operations team from scratch.

Added Bonus: You come with Facebook marketing experience for high-risk niches (casino, nutra, crypto, dating, etc.)

Offer: This is a new role so you can apply your personal touch to the position. It is greenfields, starting from scratch so there is plenty of room for innovation. 

You have a great opportunity to learn from a fast-growing SaaS company building cutting-edge technology in the media buying industry focussed on high-risk niches. This is a full-time position that requires a minimum of 40 hours per week.