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Product Support Engineer

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

3+ years of Technical Support experience, Deep understanding of Salesforce architecture, Good knowledge of SQL Syntax and API usage, Experience with customer interactions via chat, Comfortable working in US time zones.

Key responsabilities:

  • Act as a subject matter expert on Fusion Platform
  • Support customers with technical queries
  • Monitor, document, and escalate software issues
  • Contribute to maintaining standard operating procedures
  • Work independently and prioritize assignments
Valorx logo
Valorx Startup https://valorx.com/
11 - 50 Employees
About Valorx
When data management within Salesforce becomes time-consuming and critical data fields are not being properly updated, your organization can leverage Valorx – CRM management software with Excel functionality. At Valorx, our goal is to help improve data quality, enable end-user productivity and efficiency while maintaining Salesforce as your true system of record. Users can use Valorx to easily retrieve CRM data from any object, manage it within Excel, and send the data back to Salesforce with a click of a button.If you interact with Salesforce data, try Valorx – a combination of speed, amazing UI, bulk data processing, and so much more.
See more Valorx offers

Job description

We are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with Pre-Sales, Customer Success, and Product Teams, Product Support Engineers play a critical role in making customers successful. Valorx Product Support Engineers act as customer trusted advisors throughout their journey with Valorx.
Join the fast-growing team at Valorx! Your work will have a substantial impact on the success of our customers and our company. And you will love doing it with us along the way.

Responsibilities:

  • Be a subject matter expert on Valorx's Fusion Platform and evangelize Valorx value and features to potential and existing customers.
  • Support customers on their technical queries.
  • Monitor and escalate in case of software issues. Have an eye for detail and escalate exceptions promptly. You should be able to communicate issues/feature requests with the required information.
  • Have good documentation skills and contribute to the maintenance of SOPs.
  • Work independently, prioritize & schedule work assignments based on deadlines.

Minimum Requirements:
  • Open to Malaysian Citizen Only.
  • Relevant professional experience. 3+ years of relevant Technical Support experience required.
  • Deep expertise of Salesforce architecture, best practices, and CRM business concepts.
  • Work experience with any Salesforce Cloud or Salesforce Admin knowledge will be advantageous.
  • Must have experience dealing with customers via the chat box.
  • Deep knowledge of declarative approaches to Salesforce customization methodologies including custom objects, relationships, formulas, validation rules, and process automation.
  • Excellent communication skills. You can articulate complicated concepts to non-technical people while maintaining the ability to speak credibly to highly technical people.
  • Good knowledge of SQL Syntax and database concepts.
  • Understanding and experience of using REST APIs and debugging requests and responses using Postman and Browser Developer tools.
  • Comfortable with working in US time zones.
  • Fast learner. You have a proven capacity to absorb new concepts and quick technologies.
  • Thrive under pressure. You perform well under uncertainty, high pressure, and high impact conditions.

Perks & Benefits: 
  • Competitive salary and benefits package 
  • Opportunities for professional development and career growth 
  • Flexible work arrangements 
  • Generous paid time off policy 
  • Vibrant company culture with fun team events 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Rapid LearningRESTful APITechnical DocumentationWeb Development ToolsSQL (Programming Language)SharePoint AdministrationSalesforce Service CloudCustomer SupportMass CustomizationTechnical SupportSoftware Architecture

Other Skills

  • Verbal Communication Skills
  • Problem Solving
  • Calmness Under Pressure
  • Detail Oriented
  • Time Management
Are you interested?

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