Wireless Support Engineer

Staff4Me is currently looking for a skilled and dedicated Wifi Support Engineer to join our team. As a Wifi Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. You will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi solutions.

Responsibilities

• Provide technical support and troubleshoot wifi network issues for clients.
• Ensure the stable and optimal performance of wifi networks.
• Configure and manage wifi access points, controllers, and related network equipment.
• Perform site surveys to assess wifi coverage and identify potential issues.
• Analyze and resolve network connectivity and performance issues.
• Collaborate with network engineers and other stakeholders to integrate wifi networks with existing infrastructure.
• Stay up-to-date with the latest wifi technologies and solutions.
• Maintain documentation of network configurations, changes, and incidents.
• Provide training and technical guidance to clients and other team members.
• Conduct regular performance monitoring and reporting of wifi networks.

Requirements

• 3-5 years of experience as a Wifi Support Engineer or similar role.
• Experience with Ruckus is a must
• Previously worked with Guestek
• Strong knowledge of wifi technologies, protocols, and standards.
• Experience in configuring and managing wifi access points, controllers, and related equipment.
• Solid understanding of network security principles and best practices.
• Proficient in conducting site surveys and performing network troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and collaborate effectively with stakeholders.
• Relevant certifications such as CWNP, CCNA Wireless, or similar are preferred.
• Bachelor's degree in a related field such as Computer Science or Network Engineering.