Account Manager

We are looking for an Account Manager to join our Innovative Team!  You will support the Westcoast and grow strategic relationships with our customers. In this position you will ensure client satisfaction while improving and expanding the use of Innovative products and services like Polaris, Sierra and Vega LX.  This is an amazing opportunity to accelerate the impact of public libraries on the world by helping them provide better experiences to their communities though our technology and services.  If you can thrive in a highly competitive and continuous leaning environment, and this sounds like an opportunity you are interested in, then we would love to talk to you!   

About You – experience, education, skills, and accomplishments

• Bachelor’s degree or relevant, equivalent work experience
• 5 years of direct field sales professional work experience
• 5 years of experience managing external client relationships

It would be great if you also had . . .

• Adaptability, resilience, and the ability to work as a team player
• An expert approach to managing Emotional Intelligence
• Expertise with library technology or library software sales experience
• Experience with supporting/selling ILS (Integrated Library Systems)

What will you be doing in this role?...

• Establish and maintain a system of regular communication with clients to include phone calls and onsite visits
• Ensure knowledge of client’s product mix and how the solution is used by the client
• Create and execute account plans which include financial objectives for strategic accounts
• Ensure clients are aware of Innovative events, products and service offerings that would benefit the client
• Create consulting services opportunities and engaging other Innovative resources to achieve the customers’ goals
• Create call/visit reports to document findings and to communicate internally

 Hours of Work 

• Full time, permanent
• Although duties are typically performed during normal business hours, off-hours work/on-call shifts may be required to meet customer and/or business needs.
• Ability to travel up to 50%

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled