Account Manager

What you’ll do as an Account Manager: 

As a trusted Account Manager, you will be responsible for providing superior customer experiences, nurturing a select portfolio of TGE’s most valued clients, and identifying cross-selling and upselling opportunities. You’ll achieve your ‘share of wallet’ optimsation targets by consistently engaging/consulting with your clients via both regular face to face meetings, as well as over MS Teams calls. Your portfolio will include circa twenty clients, with annual revenues up to five million dollars. Some interstate travel may be required on occasion.

TGE is an Australian company that employs over 15,000 people, and continues to enjoy huge market share & growth, and that’s why Team Global Express is recognised as Australia’s largest intermodal logistics provider. You could be a pivotal part of this success, helping to drive both your career, and our business to new heights.

Typical duties & responsibilities will include (but not limited to):

• Prepare and present monthly and quarterly reports for customers within your portfolio
• Review, integrity check and ensure all revenue, rates, cost modelling, billing details and contractual arrangements are in system and valid
• Undertake complete customer profitability modelling to ensure that each customer is meeting appropriate profitability benchmarks
• Foster and maintain strong working relationships with management, operational staff and drivers
• Establish competitor/market information profile and report market activities to management

What are we ideally looking for in an Account Manager? What’s important? 

• 2+ years experience within a sales or account management position, ideally within a service solution
• Experience within the logistics, transportation, supply chain, and/or heavy industries
• A high-level of solution selling/negotiation/presentations experience
• Strong analytical and numerical ability and comprehension
• Key personality traits & characteristics would include positivity, tenacity, resilience, continuous improvement mindset, and results/outcomes focused
• You take pride in your work, you’re driven/energetic, and dedicated
• PowerPoint & Excel skills (intermediate level required)
• Valid Australian car license

Extra points for the following (not essential though):

• Salesforce experience
• Power BI expertise
• Business and/or logistics degree

This role can be based from our offices at Melbourne Airport (ample parking available).

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.