Collections and Account Management Specialist

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Job Overview

We are looking for a competent and motivated Collections and Account Management Specialist. Who is responsible for managing customer accounts, ensuring timely collection of outstanding payments, and maintaining positive relationships with clients. This role involves monitoring account balances, communicating with customers to resolve overdue payments, and providing support to internal teams to ensure accurate billing and account reconciliation. You should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as the ability to work independently or as a part of a team

Essential Duties & Responsibilities:

• Contact clients to ask about their overdue accounts/invoices.
• Assist with resolving any customer cases related to account balances or payment history.
• Perform account reconciliation to ensure accurate billing and reporting.
• Investigate historical data for each outstanding invoice and work on getting these settled by working closely with the billing team..
• Identify and resolve collection issues promptly, ensuring customer satisfaction.
• Keep up-to-date records of account status and collection efforts for all outstanding invoices & client accounts. 
• Analyze aging reports related to invoicing activities and achieve monthly targets.
• Report weekly on all accounts' collection activity and accounts receivable status.
• Work closely with the billing team to keep track of all the billing transactions and assist with the billing team's requirements if necessary.
• Participate in process improvement initiatives to enhance collections efficiencies.
• Complete other tasks as assigned by the manager.

Requirements & Skills:

• Bachelor’s degree in finance, Accounting, or a related field.
• Proven experience as a Collections Specialist.
• Very strong attention to detail and high accuracy in collections & billing processes.
• Excellent communication and interpersonal skills, including fluency in written & spoken English.
• Proficient in Salesforce Billing, NetSuite, and Microsoft Office.
• Knowledge of accounting principles, collection, and billing regulations.
• Problem-solving skills.
• Comfortable working with targets.

Education:                         

• • Bachelor’s degree in finance, Accounting, or a related field.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.