Offer summary

Qualifications:

Knowledge of Linux/Unix, Databases (Oracle/MSSQL), Experience in customer service, Attention to detail, Familiarity with SQL queries and ticketing systems, AA degree or technical school education plus 5 years experience.

Key responsibilities:

Troubleshoot application errors via phone, email, and team communication

Execute and modify SQL queries for reporting and data integrity

Monitor email communications and ServiceNow queue tickets

Coordinate with tech teams for complex issue resolution

Document solutions and complete tickets within SLAs

Job description

Overview:

Are you a Application Administrator who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

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Responsibilities:

Troubleshoot issues with NCA customers to determine root cause of application error messages and system issues over Team, email, and phone.
Troubleshoot Windows Desktop issues as it relates to the use of the Memorial applications (Java, internet settings / browser compatibility).
Execute canned SQL queries to return data for reports, update / delete data in tables to resolve application errors and data inconsistencies.
Modify existing SQL queries to return specific data or make appropriate changes dependent on the customer’s issue.
Monitor and respond to email communications from customer.
Monitor and work tickets from a ServiceNow que, prioritizing work based on time-sensitivity of requests.
Coordinate with DBA’s, Unix Admins and developers to resolve complex system issues.
Complete tickets with-in pre-determined SLAs and document in detail, solution to customer issues in ticketing system.

Qualifications:

Knowledge of Linux / Unix, Databases (Oracle/MSSQL), customer support, attention to detail.
Proven experience in Customer Service
High level of attention to detail
High degree of resourcefulness and problem-solving aptitude
Excellent communication and time management skills
Team player that works independently with minimal supervision
Knowledge of databases, and client/server applications
Familiarity with Windows 10, and desktop applications such as Java and IE/Edge/Chrome
Familiarity with SQL queries
Familiarity with Unix Based operating systems
Familiarity helpdesk ticketing systems

Education:

AA or 2 year technical school in Computer Science, Engineering, Math, Graduate of Technical School or equivilent PLUS 5 Years of experience
Four (4) years of additional relevant experience may be substituted for education

Clearance:

The ability to pass a Tier 2/Moderate Background Investigation

Location:

Remote, USA
Monday - Friday (8:00 AM - 4:30 PM EST)

Pay Range:

The pay for this position ranges from $35,730 to $49,500
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
Also, certain positions are eligible for additional forms of compensation, such as bonuses
TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/

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