Offer summary

Qualifications:

Native proficiency in German; English is a plus., Experience in customer service preferred., Excellent communication and problem-solving skills., Ability to handle fast-paced environments., Familiarity with streaming platforms is advantageous..

Key responsabilities:

Deliver customer service via phone, email, and chat.

Resolve inquiries about the streaming platform.

Assist users with technical troubleshooting.

Document customer interactions in database.

Collaborate with team for improved services.

Job description

Patrique Mercier Recruitment is thrilled to present an incredible opportunity for native German speakers to join a leading customer service team for a major streaming platform in Greece. As the go-to agency for individuals seeking employment in their native language in vibrant countries, we specialize in connecting top talent with esteemed employers across various sectors, including entertainment, technology, and more. In this role, you will have the chance to fulfill a pivotal position in customer support, assisting patrons in navigating their streaming experience effectively. If you possess a passion for customer service and are eager to embrace the cultural richness of Greece while working for a globally recognized brand, this is an opportunity you cannot overlook! Join us at Patrique Mercier Recruitment, where we strive to ensure that our candidates find the perfect role that not only matches their skillset but also fulfills their career aspirations.

Responsibilities

Deliver outstanding customer service to German-speaking users via phone, email, and chat.
Resolve customer issues and inquiries regarding the streaming platform efficiently and courteously.
Assist users with navigating the platform, troubleshooting technical issues, and providing comprehensive product knowledge.
Document and track customer interactions and feedback in the company database.
Collaborate with team members to enhance customer satisfaction and improve service processes.
Stay informed about new features and updates to provide accurate information to the customers.
Contribute to a positive team environment by sharing insights and strategies for better service delivery.

Requirements

Native proficiency in German (both spoken and written); English fluency is a plus.
Experience in customer service or related fields is preferred.
Excellent communication and problem-solving skills to effectively assist customers.
Ability to work in fast-paced environments and manage multiple inquiries simultaneously.
Familiarity with streaming platforms and technology is advantageous.
Strong attention to detail and commitment to ensuring customer satisfaction.
Willingness to relocate to Greece and adapt to a new culture and work environment.

Benefits